On Site Support, Services and Damage Process

• What should I do if I damage a machine?
• What is the process if a machine is returned damaged or damaged is found?
• Will machines be serviced and up-kept onsite?
• Who do I contact for support? What is onsite support? and am I charged for it?
• What happens when a logbook gets lost or stolen? What happens when the machine gets audited and the last two weeks of daily checks are not available?